create

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{
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  "id": "a87db7ed-8ebe-42e4-829f-8ba5a4152f54",
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  "project_id": "99151cf8-9548-4860-ba70-a8de824f3312",
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  "display_name": "Booking Assistant",
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  "type": "ai_agent",
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  "created_at": "2024-05-06T12:20:00Z",
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  "updated_at": "2024-05-06T12:20:00Z",
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  "ai_agent": {
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    "prompt": {
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      "max_tokens": 256,
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      "temperature": 0.7,
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      "top_p": 0.9,
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      "confidence": 0.6,
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      "presence_penalty": 0,
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      "frequency_penalty": 0,
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      "text": "Your name is Franklin and you are taking orders for Franklin's Pizza. Begin by greeting the caller, and ask if they'd like to place an order for pickup or delivery.",
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      "contexts": {
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        "default": {
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          "steps": [
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            {
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              "name": "Take Pizza order",
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              "step_criteria": "Customer wants to order Pizza",
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              "functions": [
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                "Take Order",
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                "Confirm Order",
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                "Confirm Address"
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              ],
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              "valid_contexts": [
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                "Place Order",
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                "Confirm Order"
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              ],
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              "skip_user_turn": true,
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              "end": true,
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              "valid_steps": [
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                "get order",
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                "confirm order"
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              ],
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              "pom": {}
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            }
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          ],
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          "isolated": true,
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          "enter_fillers": [
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            {
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              "default": [
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                "one moment please",
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                "let me check"
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              ]
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            }
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          ],
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          "exit_fillers": [
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            {
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              "default": [
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                "one moment please",
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                "let me check"
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              ]
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            }
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          ],
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          "pom": [
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            {
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              "title": "Customer Service Guidelines",
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              "subsections": {},
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              "numbered": true,
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              "numberedBullets": false,
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              "body": "Welcome customers warmly and assist them with their inquiries.",
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              "bullets": [
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                "Be polite and professional",
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                "Listen actively to customer concerns",
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                "Provide accurate information"
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              ]
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            }
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          ]
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        }
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      }
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    },
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    "agent_id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
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    "name": "My AI Agent",
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    "global_data": {
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      "company_name": "Acme Corp",
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      "support_hours": "9am-5pm EST"
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    },
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    "hints": [
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      "pizza",
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      "pepperoni"
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    ],
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    "languages": [
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      {
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        "name": "French",
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        "code": "fr-FR",
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        "voice": "gcloud.fr-FR-Neural2-B",
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        "model": "arcana",
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        "emotion": "auto",
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        "speed": "auto",
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        "engine": "elevenlabs",
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        "params": {
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          "stability": 1.1,
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          "similarity": 1.1
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        },
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        "fillers": [
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          "umm",
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          "let me check"
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        ]
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      }
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    ],
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    "params": {
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      "acknowledge_interruptions": true,
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      "ai_model": "gpt-4o-mini",
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      "ai_name": "assistant",
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      "ai_volume": 0,
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      "app_name": "customer-support-bot",
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      "asr_smart_format": true,
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      "attention_timeout": 30000,
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      "attention_timeout_prompt": "Ask if the user would like you to repeat yourself, or if they need more time to respond.",
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      "asr_diarize": true,
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      "asr_speaker_affinity": true,
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      "audible_debug": false,
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      "audible_latency": false,
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      "background_file": "https://cdn.signalwire.com/default-music/welcome.mp3",
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      "background_file_loops": 5,
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      "background_file_volume": -10,
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      "enable_barge": "complete,partial",
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      "enable_inner_dialog": true,
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      "enable_pause": true,
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      "enable_turn_detection": true,
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      "barge_match_string": "Cancel order",
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      "barge_min_words": 3,
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      "barge_functions": true,
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      "cache_mode": true,
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      "conscience": "Place an order",
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      "convo": [
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        {
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          "role": "user",
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          "content": "Hello, how can I assist you today?",
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          "lang": "en"
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        }
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      ],
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      "conversation_id": "Conversation ID",
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      "conversation_sliding_window": 20,
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      "debug_webhook_level": 1,
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      "debug_webhook_url": "https://example.com",
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      "debug": true,
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      "direction": "inbound",
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      "digit_terminators": "#",
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      "digit_timeout": 3000,
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      "end_of_speech_timeout": 700,
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      "enable_accounting": true,
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      "enable_thinking": true,
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      "enable_vision": true,
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      "energy_level": 52,
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      "first_word_timeout": 1000,
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      "function_wait_for_talking": true,
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      "functions_on_no_response": true,
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      "hard_stop_prompt": "Thank you for calling. The maximum call time has been reached. Goodbye!",
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      "hard_stop_time": "30m",
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      "hold_music": "https://cdn.signalwire.com/default-music/welcome.mp3",
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      "hold_on_process": true,
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      "inactivity_timeout": 600000,
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      "inner_dialog_model": "gpt-4.1-nano",
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      "inner_dialog_prompt": "Analyze the conversation and provide insights to help the agent respond better.",
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      "inner_dialog_synced": true,
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      "initial_sleep_ms": 1000,
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      "input_poll_freq": 2000,
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      "interrupt_on_noise": true,
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      "interrupt_prompt": "Inform user that you can't hear anything",
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      "languages_enabled": true,
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      "local_tz": "America/Ensenada",
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      "llm_diarize_aware": true,
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      "max_emotion": 15,
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      "max_response_tokens": 1024,
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      "openai_asr_engine": "nova-3",
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      "outbound_attention_timeout": 120000,
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      "persist_global_data": true,
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      "pom_format": "markdown",
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      "save_conversation": true,
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      "speech_event_timeout": 1400,
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      "speech_gen_quick_stops": 3,
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      "speech_timeout": 60000,
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      "speak_when_spoken_to": true,
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      "start_paused": true,
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      "static_greeting": "Hello! Welcome to our customer service. How can I help you today?",
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      "static_greeting_no_barge": true,
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      "summary_mode": "string",
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      "swaig_allow_settings": true,
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      "swaig_allow_swml": true,
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      "swaig_post_conversation": true,
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      "swaig_set_global_data": true,
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      "swaig_post_swml_vars": true,
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      "thinking_model": "gpt-4.1-mini",
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      "transparent_barge": true,
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      "transparent_barge_max_time": 3000,
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      "transfer_summary": true,
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      "turn_detection_timeout": 250,
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      "tts_number_format": "international",
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      "verbose_logs": true,
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      "video_listening_file": "https://example.com/listening.mp4",
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      "video_idle_file": "https://example.com/idle.mp4",
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      "video_talking_file": "https://example.com/talking.mp4",
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      "vision_model": "gpt-4o-mini",
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      "vad_config": "50:20",
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      "wait_for_user": true,
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      "wake_prefix": "hey",
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      "eleven_labs_stability": 0.5,
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      "eleven_labs_similarity": 0.75
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    },
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    "post_prompt": {
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      "max_tokens": 256,
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      "temperature": 0.7,
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      "top_p": 0.9,
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      "confidence": 0.6,
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      "presence_penalty": 0,
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      "frequency_penalty": 0,
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      "text": "Summarize the conversation and provide any follow-up action items."
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    },
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    "post_prompt_url": "username:password@https://example.com",
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    "pronounce": [
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      {
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        "replace": "pizza",
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        "with": "pissa",
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        "ignore_case": true
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      }
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    ],
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    "SWAIG": {
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      "defaults": {
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        "web_hook_url": "username:password@https://example.com"
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      },
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      "native_functions": [
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        "check_time"
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      ],
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      "includes": [
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        {
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          "functions": [
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            "transfer call",
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            "notify kitchen"
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          ],
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          "url": "username:password@https://example.com",
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          "meta_data": {
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            "customer_id": "cust_123",
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            "session_type": "support"
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          }
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        }
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      ],
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      "functions": [
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        {
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          "description": "Get the weather information",
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          "purpose": "Get the weather information",
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          "parameters": {
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            "type": "object",
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            "properties": {},
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            "required": [
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              "name1",
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              "name2"
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            ]
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          },
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          "fillers": {
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            "default": [
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              "one moment please",
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              "let me check"
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            ]
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          },
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          "argument": {
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            "type": "object",
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            "properties": {},
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            "required": [
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              "name1",
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              "name2"
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            ]
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          },
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          "active": true,
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          "meta_data": {
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            "api_key": "key_123",
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            "endpoint": "https://api.example.com"
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          },
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          "meta_data_token": "my-function-scope",
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          "data_map": {
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            "output": {
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              "response": "Order placed",
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              "action": [
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                {
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                  "SWML": {}
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                }
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              ]
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            },
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            "expressions": [
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              {
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                "string": "I want a refund",
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                "pattern": "refund|return|money back",
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                "output": {
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                  "response": "Order placed",
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                  "action": [
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                    {}
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                  ]
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                }
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              }
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            ],
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            "webhooks": [
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              {
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                "expressions": [
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                  {
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                    "string": "I want a refund",
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                    "pattern": "refund|return|money back",
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                    "output": {
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                      "response": "Order placed",
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                      "action": {}
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                    }
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                  }
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                ],
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                "error_keys": "failed",
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                "url": "https://example.com",
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                "foreach": {
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                  "input_key": "success",
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                  "output_key": "deliverer",
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                  "max": 5,
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                  "append": "title: ${this.title}, contact: ${this.phone}"
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                },
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                "headers": {
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                  "Content-Type": "application/json",
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                  "X-API-Key": "your-api-key"
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                },
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                "method": "POST",
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                "input_args_as_params": true,
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                "params": {
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                  "account_id": "acc_123",
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                  "include_details": true
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                },
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                "require_args": [
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                  "order_id",
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                  "customer_email"
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                ],
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                "output": {
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                  "response": "Order placed",
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                  "action": [
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                    {}
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                  ]
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                }
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              }
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            ]
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          },
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          "skip_fillers": true,
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          "web_hook_url": "username:password:https://statuscallback.com",
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          "wait_file": "https://cdn.signalwire.com/default-music/welcome.mp3",
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          "wait_file_loops": 5,
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          "wait_for_fillers": true,
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          "function": "get_weather"
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        }
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      ],
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      "internal_fillers": {
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        "hangup": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "check_time": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "wait_for_user": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "wait_seconds": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "adjust_response_latency": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "next_step": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "change_context": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "get_visual_input": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        },
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        "get_ideal_strategy": {
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          "default": [
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            "one moment please",
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            "let me check"
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          ]
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        }
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      }
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    }
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  }
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}