ConciergeAgent | SignalWire

A virtual concierge that provides venue information, answers questions about amenities and services, helps with bookings, and gives directions.

1 from signalwire.prefabs import ConciergeAgent

venue_name

strRequired

Name of the venue or business.

services

list[str]Required

List of services offered (e.g., ["room service", "spa bookings"]).

amenities

dict[str, dict[str, str]]Required

Dictionary of amenities. Each key is an amenity name, and the value is a dict of details (typically hours and location, but any key-value pairs are accepted).

hours_of_operation

dict[str, str]

Dictionary of operating hours by department or service. Defaults to {"default": "9 AM - 5 PM"}.

special_instructions

list[str]

Additional instructions appended to the agent’s prompt (e.g., ["Mention the daily happy hour."]).

welcome_message

str

Custom greeting spoken when the call begins. When set, configures static_greeting with no-barge mode.

name

strDefaults to concierge

Agent name for identification and logging.

route

strDefaults to /concierge

HTTP route for this agent.

Built-in Tools

Tool	Description	Parameters
`check_availability`	Check service availability for a date and time	`service` (str), `date` (str, YYYY-MM-DD), `time` (str, HH:MM)
`get_directions`	Get directions to an amenity or location	`location` (str)

Example

1 from signalwire.prefabs import ConciergeAgent
2 
3 agent = ConciergeAgent(
4     venue_name="The Riverside Resort",
5     services=["room service", "spa treatments", "restaurant reservations", "tours"],
6     amenities={
7         "pool": {"hours": "6 AM - 10 PM", "location": "Ground Floor, East Wing"},
8         "spa": {"hours": "9 AM - 9 PM", "location": "Level 3, East Wing"},
9         "restaurant": {"hours": "7 AM - 10 PM", "location": "Lobby Level"}
10     },
11     hours_of_operation={
12         "front desk": "24 hours",
13         "concierge": "7 AM - 11 PM"
14     },
15     special_instructions=["Mention the daily happy hour at the pool bar (4-6 PM)."],
16     welcome_message="Welcome to The Riverside Resort! How may I assist you today?"
17 )
18 
19 if __name__ == "__main__":
20     agent.run()