FAQ | SignalWire

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FAQ | SignalWireFAQ | SignalWire

Find answers to common questions about SignalWire’s platform, along with valuable resources to help you make the most of our services. Whether you're just getting started or looking for specific guidance, this page is designed to provide the support and information you need to succeed with SignalWire.

General Support FAQs

Why can't I top-up my SignalWire space balance?

How do I open a Support Ticket?

I can't release my phone number, why not?

How do I turn off auto top-up?

I can't verify my number to complete a space sign-up.

How do I send calls and messages to International locations?

How do I purchase International numbers?

I want to close my space, how do I do that?

Why is my space suspended?

I accidentally released my numbers and I need them back!

How do I procure phone numbers for available and unavailable area codes?

How do I transfer numbers between spaces?

Are there any long-term contracts or commitments required?

FreeSWITCH FAQs

What is the difference between FreeSWITCH, FS Advantage, and FS Enterprise?

How can I talk with other FreeSWITCH Developers?

How do I get a FreeSWITCH token?

Can I use SignalWire with my existing FreeSWITCH?

What additional capabilities does SignalWire provide over a standard FreeSWITCH setup?

Messaging FAQs

Why aren't my messages being delivered?

Why are numbers still pending assignment?

What is the status of my Campaign/Brand?

How do I edit my Campaign/Brand Submission?

My Campaign was accepted as is with a different provider but not with SignalWire, why?

We are an SMS service provider, can we register one Brand/Campaign and send SMS messages out on behalf of all our customers?

Getting Started FAQs

Why is only one leg of a call able to be heard?

I want to make sure that my app is as secure as it can be, what's the best method to do that?

I'm seeing something called a "Document Parse Error" when using my own webhooks, what does that mean?

What is SignalWire?

What is PUC, and how does SignalWire's implementation of Call Fabric fit within this category?

What resources are available within Call Fabric, and how can they be used?

What role do AI Agents play in SignalWire's offerings, and how can they be utilized?

How does SignalWire ensure the security of communications and data?

How do I migrate my existing communication infrastructure to SignalWire?

Can I use my existing phone numbers with SignalWire?

How can I set up a simple call flow or IVR?