Support Plans

Start with Basic Support as you lay the foundations, upgrade to Premium Support when shifting to production, and secure your mission-critical applications with our comprehensive Enterprise Support. With guaranteed lightning fast SLAs and expert support available 24/7, our paid plans ensure your projects success at every stage.

P1: A critical issue with SignalWire causing a complete service outage, severely impacting customer business with no workaround or fix available. Excludes issues in a development or staging environment.

P2: Significant but not total disruption in SignalWire impacting key business functions. Major features are impaired but the system remains operational. Excludes issues in development or staging environments.

P3: Minor malfunctions leading to limited functionality and minor business impact. Non-critical features affected. Applies to production, development, and staging environments.

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