SignalWire Support Plans
Premium support for your
mission-critical apps.
Three tiers for three phases of your businesses growth. Starting at $0/month.
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SignalWire Support Plans
Three tiers for three phases of your businesses growth. Starting at $0/month.
Start with Basic Support as you lay the foundations, upgrade to Premium Support when shifting to production, and secure your mission-critical applications with our comprehensive Enterprise Support. With guaranteed lightning fast SLAs and expert support available 24/7, our paid plans ensure your projects success at every stage.
| Feature | Basic | Premium | Enterprise |
|---|---|---|---|
| Summary | Email & Community Support | SLAs & Customer Success Rep | Lightening Fast SLAs, Named Technical Manager, Phone, Slack Channel, and Monthly Reviews |
| Price | Free | 5% of monthly usage or minimum of $1,200/month | 8% of monthly usage or minimum of $5,000/month |
| Priority 1 Response Time | 2 hours | 15 minutes | |
| Priority 2 Response Time | 4 hours | 30 minutes | |
| Priority 3 Response Time | 8 hours | 4 hours | |
| Named Technical Manager | Access to the Customer Support Team | ✅ | |
| Dedicated Escalation Hotline | ✅ | ||
| Dedicated Slack Channel | ✅ | ||
| Quarterly Account Review | ✅ |
P1: A critical issue with SignalWire causing a complete SignalWire service outage, severely impacting customer’s business with no workaround or fix available. Excludes issues in a development or staging environment.
P2: Significant but not total disruption in SignalWire services impacting customer key business functions. Major SignalWire features that customer utilizes are impaired, but SignalWire’s system remains operational. Excludes issues in development or staging environments.
P3: Minor SignalWire malfunctions leading to limited functionality and minor business impact to customer. Non-critical SignalWire features affected. Applies to production, development, and staging environments.
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