Real-time call coaching allows supervisors to coach agents during an ongoing call, without the customer hearing it. The supervisor can monitor any call and provide advice or guidance to the agent whenever needed.
Improve customer satisfaction by providing real-time guidance to call reps and proactively resolving issues.
Real-Time Call Coaching is easy to implement using our backward-compatible API - get started improving customer satisfaction and proactively resolving issues at a fraction of the cost of other services.
Start building the next killer call-center app with Real-Time Call Coaching today.