Unlike traditional telecom equipment, our APIs let you build interactive voice response (IVR) with your native application logic. Improve customer engagement and offload repetitive tasks to the robots.
Our APIs make it easy to provide self-service options, such as sharing prerecorded information, returning query results or status from your applications, and routing clients to the appropriate users when appropriate.
Through automated and off-hours access to information, your users can spend time more handling more complex and high-value tasks.
Through our software-defined telecom approach, you can easily track events and even instantiate recording during IVR sessions for better analytics and reporting across client interactions and intentions.
Our APIs enable you to gather inputs using either traditional touchtone (DTMF) prompts or through voice menus. For more sophisticated interactions, you can utilize chatbot frameworks, such as Google Dialogflow.
Build a better IVR fast on a platform designed by the original geeks of software-defined telecom.
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