What is SIP?
Session initiation protocol (SIP) is one of the most popular protocols to allow voice calls over the internet. If you have two computers and want to make a voice call between them, you would not want to connect your computer to the phone network using actual cables. Instead, you would use the internet to bypass the phone network altogether. This is what SIP does: it establishes a voice call between two computers over the internet.
By itself, SIP is just a protocol to connect two devices, so it is unable to connect to physical phones via the public switched telephone network (PSTN). However, services like SignalWire can connect SIP to the phone network, which allows your computer to use SIP to call a PSTN phone, or vice versa.
Programmable SIP and SIP trunking, however, are two different concepts.
What is programmable SIP?
Programmable SIP allows you to add programmability to SIP calls. Programmable calls do more than just connecting two users; for example, interactive voice response systems (IVRs) require programmability. Similarly, routing calls, playing audio, starting and stopping recordings, and transcription are all actions that require programmability.
With SignalWire, programmability is usually achieved by the use of a SignalWire Markup Language (SWML) script, RELAY application, compatibility XML, or SIP domain application.
With programmable SIP, you are charged for the number of SIP legs connected to SignalWire. Generally, one person on a call corresponds to one SIP leg. On top of that, there are charges for any programmable features being used.
If you use programmable SIP to connect to the phone network, then you will also be charged the relevant programmable voice price.
By partnering with a provider like SignalWire, you can apply business-specific logic such as call routing rules or call handling logic to SIP calls without needing to build the underlying infrastructure. You could also inject real-time decision-making capabilities into SIP traffic, such as adjusting routing based on network conditions or call cost optimizations.
Programmable SIP reduces the learning curve by providing intuitive APIs and tools, removing the need to write custom SIP headers or scripts. You can easily integrate SIP capabilities into CRMs, IVRs, or other business systems.
This way, you don’t need to invest in expensive, high-availability SIP servers, and SignalWire handles the complexity of scaling SIP operations to meet demand while ensuring redundancy and uptime.
Programmable SIP use cases
Bring Your Own Carrier (BYOC)
If you need to build a voice application that requires programmability, but have an existing carrier relationship, SignalWire can accommodate this with BYOC.
Pricing
In a BYOC scenario, charges are for the number of SIP legs connected to SignalWire, plus any programmable features. Typically, for a standard call, this would include two SIP legs.
Call routing for contact centers
Contact centers may need to route certain inbound calls to the appropriate destination according to defined rules. In this case, the contact center would be connected to SignalWire via SIP. SignalWire receives inbound calls and executes a script (like SWML or RELAY) that will route the call to the appropriate destination within the contact center.
Pricing
In a call routing scenario, charges apply for the number of legs connected to SignalWire. Typically this would include two legs (a SIP leg and a PSTN leg).
What is SIP trunking?
A SIP trunk is simply a virtual phone line and can be used to make multiple simultaneous calls on a single connection. Sometimes, programmability may not be necessary. This might be because you already have a private branch exchange (PBX) such as an on-premises instance of FreeSWITCH that can perform similar programmable functions. In this case, SignalWire can be used for SIP trunking as a way to connect to the phone network.
SIP trunking allows you to receive inbound traffic for simple use cases, such as connecting to human agents. For existing infrastructure like a PBX, a SIP trunking setup can route inbound calls to save on costs.
SignalWire’s Programmable SIP offers the ability to easily apply logic and control to each SIP leg and enhance how you manage the SIP connections that would otherwise require deep technical expertise and your own infrastructure. Start building in the cloud today and join our community of developers on Slack or Discord.
