At SignalWire, our mission has always been about giving developers the tools to build with programmable unified communications (PUC). We support innovators and builders across the globe, and that commitment shapes everything we do, including how we engage with our community.

Our story began with FreeSWITCH, which has always thrived thanks to its vibrant developer community. Support from the core development team, alongside spaces for collaboration and discussion, has always been essential to the project’s ongoing success.

We bring that same commitment to SignalWire. We’re proud of our world-class support and continue to offer a growing set of resources for both FreeSWITCH users and developers building on top of SignalWire’s PUC platform.

For many years, our communities have connected primarily through Slack. While it has served us well, our community and the technology we build together continue to evolve.

Join the SignalWire Discord server

To better support that growth, the main resource you can now use for live assistance with both SignalWire and FreeSWITCH is on Discord. This change will help us bring people together in a space that’s built for live interaction and innovation. Whether you’re troubleshooting, brainstorming, or just want to hang out with other builders, Discord makes it easier to keep the momentum going.

Track ongoing discussions in the support portal

A new community forum has also been created in our support portal, so that tickets and helpful discussions live in one place. This lets us consolidate updates and support tickets into a single, searchable location, making it easier for users to find answers and share solutions.

TL;DR: What’s changing?

Slack → Discord: All real-time community chat and interactions are moving to our new Discord server.

Discourse community forum → Support portal: The community forum is being gradually consolidated into our support platform to provide searchable archives for past issues.

Our other community resources will remain available, so drop by our biweekly public Office Hours for real-time support with the FreeSWITCH experts, or register for the annual ClueCon developers conference if you want to make lasting community connections.

These changes are part of our continued investment in the developer experience. Whether you’re using SignalWire Call Flow Builder for IVRs, registering SMS or MMS campaigns, or building AI agents on top of your FreeSWITCH, the new community channels are here to support your projects.

We will be slowly sunsetting the current community Slack in the coming weeks. To ensure uninterrupted support and access to our growing community, we encourage you to join the new spaces today for immediate assistance.

We’re excited about what’s ahead for our growing developer community. Whether you're new to SignalWire or a long-time FreeSWITCH contributor, these new channels are made to help you connect, collaborate, and build.

We’ll see you there!