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Business Associate Agreements (BAAs)
End-to-end encryption, HIPAA-ready architecture, and a single Business Associate Agreement (BAA) so you can handle PHI with confidence without integrating multiple vendors.
HIPAA compliance is non-negotiable, but it doesn’t have to slow your team down. SignalWire’s Business Associate Agreement covers voice, messaging, fax, AI workflows, and video traffic that runs on SignalWire’s platform—with all features included, no surprises, and lower total cost of ownership.
David Higginson
Chief Innovation Officer
SignalWire's BAA and HIPAA compliance support are available across two tiers.
Startup: $100/month BAA fee with $1,000/month minimum API usage commitment
Enterprise: $1,000/month BAA fee with $5,000/month minimum API usage commitment
Teams must transition to an Enterprise agreement once monthly spend exceeds $5,000. Prices do not reflect taxes and carrier fees.
Chat with a SignalWire team member to find the right plan for your use case or to upgrade.
A BAA (Business Associate Agreement) is a legally required contract under HIPAA that ensures SignalWire will properly handle and safeguard any Protected Health Information (PHI) you process through our platform. If you're a healthcare provider, vendor, or platform handling PHI — via voice, SMS, AI, fax, or video — you must have a signed BAA in place to remain compliant.
No. Unlike many providers that restrict BAAs or compliant products to enterprise plans, SignalWire offers BAAs and compliant products to all customers. We believe compliance shouldn't require enterprise-level red tape. Once our team has a better understanding of your use case, we'll guide you through pricing, documentation, and BAA review.
Most BAAs can be reviewed and executed within a few business days. SignalWire uses a standardized agreement to speed up the legal process, and we're happy to coordinate with your security or compliance team as needed.
SignalWire is SOC 2 Type II compliant, and aligns with GDPR, CCPA, and PCI-DSS standards. These frameworks support the security and compliance posture required by HIPAA and other regulated environments. To learn more about our certifications, visit our Compliance Center.
No. The BAA covers the use of SignalWire services. If you bring your own carrier, use another provider, or route media or signaling outside of SignalWire, that portion is outside the scope of SignalWire's BAA.
Reach out via our Contact Sales form or email your customer success manager directly. Once we understand your use case, we'll guide you through the next steps, including pricing, documentation, and BAA review.
