Meet SignalWire AI Agent

Voice applications meet artificial intelligence with SignalWire AI Agent. Create human-like virtual assistants that can provide personalized 24/7 customer service experiences. Build and embed a virtual agent within minutes with minimal coding by using plain text instructions.

Revolutionize your customer support with the power of conversational AI. Deploy intelligent AI assistants that simulate natural human interaction. Not only can these agents understand customer intent and generate real-time responses - they can perform actions like setting up calendar invites, sending text messages, or scheduling appointment reminders.

With SignalWire AI Agent, developers, creators, and business decision-makers alike can build a highly intelligent voice agent whose capability to converse and perform actions is far superior to a traditional virtual agent.

Using an AI agent enhances customer engagement by handling high volumes of inquiries and providing consistent and accurate information to customers resulting in increased customer satisfaction. And it improves business efficiency by automating routine tasks, improving response times, and reducing operational costs without sacrificing positive customer experiences.

Enhanced Customization & Flexibility

SignalWire AI Agent can be used to create personalized and context-aware AI virtual agents that are not limited to following a static set of instructions. With SWML (SignalWire Markup Language) and SWAIG (SignalWire AI Gateway), you can seamlessly integrate the agent with backend systems for more customizability.

This enables you to easily retrieve customer information, provide personalized responses, and streamline processes effectively; for example, send SMS messages or access customer information from backend CRM databases.

These integrations empower virtual agents with real-time access to relevant data, enabling them to handle customer queries more efficiently and deliver high-quality personalized interactions.

Improve Existing Customer Service

There’s no need to entirely rip and replace your current customer service operations. By automating routine tasks and providing instant, accurate information, businesses can improve response times and ensure round-the-clock availability to meet customer demands. Free up the time of your human agents to handle more complicated customer queries and focus on other tasks.

Personalized Multilingual Service

SignalWire AI Agent offers multilingual capabilities, enabling AI voice agents to understand and respond in multiple languages. This feature is particularly valuable in today's globalized world, where businesses serve diverse customer bases. This ensures that you can provide efficient and effective support to a broader audience.

Accelerated Time-to-Market

Traditional AI development processes often require extensive coding and numerous engineering hours, which can be both time-consuming and expensive. SignalWire AI Agent is a low-code solution that you can use to swiftly build virtual agents with minimal coding and plain text.

Construct and deliver powerful AI voice agents within minutes. By eliminating the need for complex code and reducing the reliance on specialized expertise, you can save significantly on development costs and accelerate the time-to-market for conversational AI.

Use Cases

There are unlimited uses for an AI agent. From a virtual receptionist to a Surveybot, SWML allows developers to customize their AI agent to fit specific business needs.

SignalWire AI Agent can be used to build an agent that is an expert in efficient call handling, personalized greetings, and instant information retrieval - much suited for a virtual receptionist.

SWAIG makes a connection with the third-party CRM and backend databases and enables the virtual agent to take actions such as transferring the call, making an appointment, or sending texts. This allows the actual receptionist to spend time on more complex tasks and deliver exceptional first impressions to the caller.

Any call center operations can be easily streamlined, sorting incoming support calls and summarizing the issue before transferring to a human agent, reducing response times and increasing efficiency. Such a seamless experience increases customer satisfaction scores and helps scale the service by providing round-the-clock self-serve support.

To learn more about the capabilities of SignalWire AI Agent and to try it out for yourself, click here and explore how you can create personalized, context-aware virtual agents with plain text.