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CPaaST 2 | SignalWire
Signs you're in the CPaaST:
Signs you're in the CPaaST:

  • Your roadmap is tied to what your vendor supports, not innovation or market changes.

  • You turn customers away if they need unique features like AI, advanced call flows, or custom CRM integration.

  • Your CCaaS offers the exact same features as your competitors.

  • You have 1-3 seconds of added latency, especially during peak times.

  • You have no control over your call routing, limiting your ability to optimize call quality, redundancy, and cost.

  • Customers can't bring their own communication tools or carriers.

DIY Hell Checklist:
DIY Hell Checklist:

  • Infrastructure costs and efforts: setting up data centers, SIP trunks, PSTN interconnects, and WebRTC servers.

  • Negotiate with hundreds of telecom carriers worldwide to support international calling, messaging, and compliance.

  • Engineer a highly efficient low-latency AI pipeline to keep up with market changes.

  • Telecom networks require continuous monitoring, failover planning, and software updates.

  • Handle multiple regulatory requirements across multiple countries (GDPR, HIPAA, PCI-DSS, etc, etc…)