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Contact Center-No Rip & Replace | SignalWire

No Need to Rip and Replace: Expand What’s Possible with Your Contact Center

SignalWire enables contact centers and CCaaS providers to go beyond basic automation and routing by giving them the tools to build, customize, and scale advanced AI-driven call-flows.

Use SWML to build your own API-driven automation platform
Use SWML to build your own API-driven automation platform
Create custom call flow builders, self-service automation tools, and AI-powered IVRs without writing complex backend code.
Integrate seamlessly with CRMs and business systems
Integrate seamlessly with CRMs and business systems
Sync call data, automate lead routing, and trigger workflows in platforms like Salesforce, HubSpot, and Zendesk.
Build advanced call routing with real-time triggers
Build advanced call routing with real-time triggers
Route calls dynamically based on customer history, CRM data, AI conversations, agent availability, or IVR selections.
Design industry-specific AI solutions
Design industry-specific AI solutions
Create AI-driven applications for legal intake assistants, healthcare patient triage, or finance compliance monitoring with real-time data retrieval and automation.
Enable real-time agent assist and live coaching
Enable real-time agent assist and live coaching
Deliver live speech-to-text, sentiment analysis, and contextual insights directly into agent dashboards with SignalWire’s AI-driven transcription.
Automate post-call workflows and reporting
Automate post-call workflows and reporting
Capture call insights, generate summaries, and push data to BI tools, CRM platforms, or compliance systems.
Deploy custom voice and messaging workflows
Deploy custom voice and messaging workflows
Create conversational IVRs, phone trees, and SMS automation tailored to specific customer needs.
Offer secure, high-volume outbound dialing
Offer secure, high-volume outbound dialing
Power outbound campaigns, appointment reminders, and proactive customer engagement with compliance-friendly automation.
Support multi-layered authentication and fraud prevention
Support multi-layered authentication and fraud prevention
Implement two-factor authentication (2FA), call verification, and real-time fraud detection using programmable workflows and third-party integrations.