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⌂ Homepage | SignalWire

Control at Every Layer, Reliable at Scale.

Unlike traditional CPaaS providers that expose only APIs, SignalWire provides a programmable unified communications control plane that orchestrates the full lifecycle of real-time interactions. Developers get simple APIs and SDKs to build powerful voice, messaging, video, and AI experiences while the platform manages the complexity of state, routing, and media. The same workflow that works at 10 calls scales to 10,000.


AI-Powered Customer Interactions

Build voice-driven AI agents that listen, respond, act, and integrate with your systems in real time.

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Programmable Voice & Messaging APIs

Build calling, messaging, routing, and real-time communications workflows with APIs and SDKs designed for developers.

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The Communications Control Plane

Orchestrate state, routing, media, and AI interactions from a unified control plane built for real-time systems.

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Try our Voice AI Agent Demo

Meet Sigmond. A live AI agent built on SignalWire. Ask him about our platform, AI architecture, or FreeSWITCH. He can search docs, answer questions, and even collect your info for a follow-up. This is real-time voice AI in action.

'Sigmond demo image
REAL-TIME CALL PATH AI KERNEL · LAYER 01 AI Kernel DECLARATIVE APPLICATION LAYER · LAYER 02 SWML + Agents SDK ⬡ AGENTS SDK · PYTHON SWAIG + PGI RUNTIME · LAYER 03 Live Conversation Runtime ◈ CALL FABRIC On-Pipe AI Kernel Audio never leaves the media serverSignalWire Voice AI Stack Carrier-grade real-time communications with AI built directly into the media pipeline. SignalWire runs AI on the call path — not beside it — by colocating media infrastructure and control plane on the same server. click any layer to explore The SignalWire Stack Infrastructure, orchestration, and developer primitives in one real-time platform. 0 Call Fabric 01 The whole platform — not one layer 02 Stateful call objects / UUID control 03 PSTN · SIP · WebRTC · WhatsApp1 AI Kernel 01 Written in C — embedded in media stack 02 ~800ms latency vs 2–4s bolt-on 03 Barge-in at frame level (20ms)2 SWML + Agents SDK 01 SWML runs on RELAY engine 02 Agents SDK: define_tool() → SWML 03 Skills: one-line pre-built capabilities3 PGI Runtime 01 Model governs UX — code governs outcomes 02 Step-scoped tools: structural enforcement 03 Enriched call_log — 100% call coverage ON-PIPE AI KERNEL · LAYER 01 AI Kernel The AI Kernel is written in C and embedded directly in the media stack — not bolted on via webhooks. STT, LLM, and TTS are coordinated internally with 800ms typical latency, versus 2–4 seconds for bolt-on. CAPABILITIES Written in C — embedded in media stack, not bolted on STT / LLM / TTS coordinated internally — no inter-service hops Barge-in at 20ms audio frame resolution Automatic multi-provider failover built in METRICS Implementation C — embedded in media stack Latency ~800ms typical end-to-end vs. Bolt-On 2–4 seconds for comparison click layer again to close DECLARATIVE APPLICATION LAYER · LAYER 02 SWML + Agents SDK SWML is the declarative layer built on the RELAY engine. Define agent behavior, routing, and tool schemas as config; the platform executes it. The Agents SDK (Python) generates SWML from code. Same execution engine. CAPABILITIES SWML runs on RELAY engine — same live control infrastructure Call control and AI instruction in same document layer Agents SDK: define_tool() handler → SWML Tool handler can update context, transition step, and route call atomically METRICS SWML Format JSON / YAML — runs on RELAY Agents SDK Python (JS coming) Authoring Both compile to same exec layer click layer again to close SWAIG + PGI RUNTIME · LAYER 03 Live Conversation Runtime The live conversation loop governed by PGI — Programmatically Governed Inference. At each step, the model sees only the tools registered for that step. The model never has authority. CAPABILITIES PGI: model sees only step-scoped tools — structural, not behavioral Tool handler = code; model makes requests, platform executes them SWAIG: live HTTP function calls injected back mid-conversation Enriched call_log: per-component latency, barge-in, step transitions METRICS Governance PGI — 4 constraint layers Observability 100% of calls — enriched call_log AI Authority None — model requests, code executes click layer again to close CALL FABRIC · CARRIER-GRADE CONTROL PLANE Call Fabric — The Control Plane Call Fabric is not one layer — it is the entire environment the stack runs inside. Every call has identity, lifecycle, routing, and state for its full duration. Built on FreeSWITCH and 20+ years of carrier-grade operation. CAPABILITIES Every call is a stateful object — UUID-addressable at any point SIP / RTP / WebRTC / WhatsApp — all route to the same resources Control via RELAY, SWML, or HTTP/RPC FreeSWITCH heritage — 20+ years carrier-grade, not a wrapper METRICS Architecture Stateful Call Objects / UUID Protocols SIP · RTP · WebRTC · WhatsApp Heritage FreeSWITCH · 20+ Years click badge again to close signalwire.com · github.com/signalwire-demos

Why SignalWire?

SignalWire provides APIs for voice, messaging, and video, allowing developers to build ultra-low latency, high-reliability communications. Built on a fully owned telecom and AI infrastructure, our API-first, composable architecture enables rapid deployment, seamless scalability, and future adaptability—without third-party dependencies.

Ultra-Low Latency Global Network

SignalWire’s fully owned telecom infrastructure delivers real-time voice and video interactions with sub-500ms response times—no third-party dependencies.

Fully Programmable Communications

Developer-first APIs for voice, video, messaging, and AI provide complete control to build, customize, and scale beyond the limitations of traditional CCaaS platforms.

Seamless AI & Telecom Integration

Integrate AI-driven automation, call routing, and analytics directly with PSTN, SIP, and WebRTC on a single, unified platform.

Enterprise-Grade Security & Compliance

Ensure GDPR, HIPAA, and SOC 2 Type II compliance with regionalized data handling, fraud prevention, and high-volume secure communications.

  • Vultik
  • Samsung
  • Audi
  • Phoenix Children's
  • Growthzilla
  • Prompt.io
  • Textline
  • Filevine
  • McFarland Clinic
  • Replicant

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Anything they can do, you can do better.

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Build seamlessly with real-time APIs

No more hacking things together to create your vision. Our APIs are designed to work together and grow with you so that you can have a full arsenal of communications tools at your fingertips.

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Get started in our Developer Portal

Start building today with access to user guides that help you get the information you need to work with any of our APIs or SDKs.

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Learn from an expert community

From sharing code snippets to brainstorming the next big idea join a community of developers that are passionate about building the next generation of communications.

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Top SignalWire Use Cases

Ultra-Low Latency AI Voice Agents

Build AI voice agents that deliver sub-second (~500ms) responses to over 2 billion people worldwide.

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Programmable Contact Center

Automate Tier 1 support, manage call volume, and streamline escalations without the overhead of traditional contact center platforms.

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Real-Time Transcription & Translation

Transcribe live calls, detect sentiment with AI, and translate languages in real time via APIs.

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Data Residency & Compliance

Route data through in-region infrastructure with APIs to meet GDPR, HIPAA, and sovereignty requirements.

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Smarter IVRs with AI

Replace outdated phone trees with conversational AI that understands intent and adapts in real time.

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Retrieval-Augmented Generation (RAG)

Train AI agents on your documents to deliver accurate, grounded responses using real-time retrieval.

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Frequently Asked Questions

SignalWire provides the communications control plane for modern applications. Instead of stitching together APIs to manage calls, messages, video sessions, and AI interactions, developers use SignalWire to orchestrate communication workflows from a single infrastructure layer. Built by the creators of FreeSWITCH, SignalWire gives teams direct control over the lifecycle, routing, and state of real-time communications.

Traditional CPaaS platforms provide transport APIs for placing calls or sending messages. Developers must build the logic to manage state, routing, and interaction flow themselves. SignalWire provides the communications control plane where those interactions are orchestrated. Calls, messaging, video sessions, and AI agents operate within a unified infrastructure layer that manages the lifecycle of communication sessions directly.

Call Fabric is SignalWire's implementation of Programmable Unified Communications. It models every communication resource — phone numbers, SIP endpoints, AI agents, video rooms, scripts, and users — as addressable objects that can be connected and instructed programmatically. Rather than assembling interactions from separate APIs, Call Fabric unifies them under a single control layer where state, routing, and lifecycle are managed by the platform.

Programmable Unified Communications (PUC) is an architecture that combines the flexibility of programmable APIs with the completeness of a unified communications platform. Rather than integrating separate tools for voice, video, messaging, and AI, PUC platforms like SignalWire allow all channels to be orchestrated from a single, consistent developer interface, with each component addressable and interoperable by design.

SignalWire is SOC 2 Type II certified and aligns with GDPR, CCPA, and PCI-DSS. For healthcare customers, SignalWire offers HIPAA-compliant infrastructure with Business Associate Agreements (BAAs) covering voice, messaging, fax, video, and AI workflows under a single agreement. Full certification details are available at SignalWire's Trust Center.

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Get in touch with our team of experts to learn more about our industry-leading solutions.