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AI Agent | SignalWire

Introducing Your Always-On Digital Employee

Build and deploy your own AI-powered voice assistant, designed to understand customers needs and solve problems quickly.

Smarter Customer Conversations

  • Move beyond the limitations of archaic IVR systems and revolutionize the customer experience with a context-aware AI agent skilled at understanding nuances and lifelike, off-script interactions.

  • Resolve customer issues end-to-end with a Digital Employee adept at handling common problems, personalizing follow-ups, generating tickets, and launching surveys—minimizing wait times and freeing your team for complex challenges.

  • Enhance communication with native text-to-speech support, intelligent interruption handling, and customizable response latency, ensuring your AI agent delivers smooth, natural dialogues and adapts dynamically to customer interactions.

Unmatched Voice Capabilities

  • Engage customers with cutting-edge voice synthesis technology that produces lifelike, expressive speech.

  • Deliver more dynamic and responsive interactions through the use of webRTC, which enables real-time, low-latency audio streaming and a smooth conversational flow.

  • Facilitate seamless communication across a diverse customer base with an AI voice assistant that comprehends a wide range of accents and dialects and can converse in over 40 languages but also scales effortlessly to manage any volume of calls, ensuring consistent, quality service without boundaries.

Accelerated Time-to-Market

  • Build a powerful AI Digital Employee in minutes using low-code and no-code options, suitable for both technical and non-technical users.

  • Expedite deployment with a turnkey solution that incorporates essential components like automatic speech recognition (ASR), natural language processing (NLP), text-to-speech (TTS), and sophisticated dialogue management, streamlining the creation of powerful AI Voice Agents.

  • Simplify complex integrations with the SignalWire AI Gateway (SWAIG), enabling seamless connections between your AI Voice Agent and multiple backend systems for real-time data access and improved customer interactions.

Actionable Intelligence

  • Enhance the customer experience with a Digital Employee that dynamically adjusts conversations in real-time based on customer insights, ensuring interactions are not only responsive but deeply personalized.

  • Leverage call transcript analysis to uncover customer trends and insights, guiding smarter marketing and targeted product development.

  • Achieve comprehensive issue resolution with a voice agent designed to identify and act on actionable items from conversations, enabling follow-up actions or initiating next steps like texts or callbacks from a live agent.

Start Building in Minutes

Get started quickly using our no-code UI or take advantage of our powerful, intuitive RESTful APIs for additional customization.

No-Code UI

Build your AI virtual assistant quickly and easily - development skills not required.

RESTful APIs

Easily integrate and extend the AI Agent’s functionality using a flexible, scalable interface that allows for full customization.

Speed Up Time to Market with SignalWire’s AI Gateway

SignalWire's AI Gateway (SWAIG) acts as a centralized hub that streamlines the connection between your voice AI agent and various backend systems, reducing technical complexity and making it easier than ever to deploy an AI Agent. This seamless integration equips the agent with real-time data access, allowing for more efficient and personalized customer interactions, such as SMS messaging, support ticket resolution, and customer data retrieval.

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