Product Marketing Managers Abbi Minessale and Shifali Jamwal
More calls don't always equal more sales. With growing competition and smarter customers, it’s more important than ever to prioritize efficiency. As technology advances, smarter calls bring in more sales. So how do we keep our calls both smart and efficient?
Auto dialers ensure that customer conversations with sales representatives are prompt, on-point, and efficient by taking a list of phone numbers and automatically calling, requesting information, and leaving messages to potential customers. This saves the time it takes to manually dial numbers and ensures that each call is as efficient as possible in lead capture.
SignalWire’s Smart Auto Dialer is built on RELAY, a cutting edge technology that uses real-time web service protocol to provide persistent and asynchronous connections. This means more advanced call control capabilities with easier application development. Our Smart Auto Dialer features answering machine detection (AMD) with built in automatic speech recognition (ASR) and Word Count Detection (WCD) that can determine whether or not a real person has answered the call.
What Makes our Auto Dialer Smart?
There are numerous advantages to building your own Smart Auto Dialer with SignalWire RELAY.
Speech detection technology correctly identifies if a real person has picked up the phone; the faster a real person’s voice is detected, the faster that person can be connected to a representative. Accurately detecting who answered the phone adds more value per call and gives the customer a better experience. This provides an efficient phone experience with your customers and increases overall Lead Conversion rate.
SignalWire Smart Auto Dialer also reduces Cost Per Acquisition. Our built in speech detection recognizes when the call has gone to voicemail, when the number is for a fax machine, and when the number is disconnected and no longer in service. Automatically detecting unanswered calls saves a lot of time which, in turn, reduces cost. Word count technology determines how many words are said and can be fine tuned to correctly identify if a real person has picked up the phone; the faster a real person’s voice is detected, the faster that person can be connected to a representative.
Our software also eliminates the need for manual dialing and the time it takes to listen and wait for a number ring. This increase in efficiency also increases agents' productivity as well as contact rates by ditching the manual follow ups in exchange for automation.
SignalWire Auto Dialer is an ideal way to save time and money, maximize outbound call volumes, and increase lead conversion rates.