Content Strategist
Dani PlickaHow to switch from Twilio to SignalWire for SMS services
When it comes to SMS campaigns, the provider you choose to partner with can impact how quickly your campaigns get registered, the kind of support you can expect, and even throughput and deliverability. While Twilio has been a major player for messaging, SignalWire offers an alternative for SMS services with improved support, pricing, and industry expertise.
In this post, we’ll explore why making the switch to SignalWire can greatly improve your SMS campaigns, from A2P 10DLC registration to understanding The Campaign Registry (TCR). With a robust support system, unmatched compliance expertise, and advanced REST APIs that are designed to work with various systems, sending and receiving your messages will work even better than with your previous provider.
Unmatched support
If you’re finding your Twilio support lacking, look no further for experts who are always happy to help. No more slow response times or poor guidance. At SignalWire, we understand that timely and effective support is crucial for maintaining SMS operations (and all communications). That’s why we offer world-class, multi-level support, including:
General Support Team: Ready to tackle any immediate issues.
Customer Success Team: Guides you to get the most out of our services.
Carrier Operations: Provides deeper insights and messaging support, especially for A2P 10DLC registration and other compliance matters related to TCR.
With 24/7 support available across all levels, your queries and issues are resolved quickly, helping you maintain smooth and uninterrupted SMS operations.
Industry compliance experts
Navigating industry standards and compliance regulations can be daunting. SignalWire's carrier ops experts continuously monitor and adhere to industry standards, ensuring that our customers are always in line with the latest regulations. This proactive approach helps you avoid potential pitfalls and stay ahead of any upstream compliance changes that could impact your SMS campaigns.
Our compliance support extends to assisting customers with submitting brand guidelines or launching new SMS campaigns. We make sure you have everything you need to get registered through The Campaign Registry (TCR), significantly improving your chances of approval the first time. This saves you money by avoiding repeated submission fees and saves valuable time, allowing you to get your A2P 10DLC campaigns up and running as quickly as possible.
Priced to disrupt the market
At SignalWire, we’re dedicated to developing the world's most advanced cloud SMS platform. Our infinitely scaling elastic infrastructure supports robust messaging capabilities, so that you have access to the latest and most powerful tools for your SMS campaigns.
Don’t pay high mark-ups for basic SMS services. SignalWire disrupts standard models with competitive pricing, allowing you to allocate your resources towards developing innovative SMS solutions rather than overpaying for services.
Simplified migration with SignalWire's Compatibility REST API
SignalWire makes switching easy with our Compatibility REST API, which is designed to allow you to convert your existing Twilio projects to SignalWire with minimal effort.
Here’s how you can switch in two simple ways:
Transfer a TwiML bin to a CXML application
Access your existing TwiML bins in one browser tab.
In another tab, go to your SignalWire Dashboard, select your project, and navigate to the resources tab. Create a new resource by clicking +Add, then select CXML application.
3. Copy the XML from your TwiML bin and paste it into the new CXML application. Name it appropriately.
4. Use the request URL from the new resource in your applications or specify it in the phone number settings for handling SMS.
Migrate TwiML apps to use the Compatibility REST API
Create a new token from your project’s API page in SignalWire.
Update your application with the new token, project key, and space URL. Refer to our Compatibility REST API documentation for language-specific instructions.
Modify your application accordingly, checking that all credentials and project names are updated. The application logic remains largely unchanged.
SignalWire’s Compatibility REST API is designed to make the migration process smooth and efficient. It enables easy management of all aspects of SMS functionality, including calls, conferences, messaging, and account maintenance. This API is built to be familiar to users of other platforms, making the transition easy to understand.
Features of the Compatibility REST API
SignalWire's Compatibility REST API allows you to manage and control both inbound and outbound calls and messages associated with your SignalWire phone numbers. This includes initiating, modifying, and terminating calls, as well as sending, receiving, and managing SMS messages.
Retrieve and update your account information easily. Access detailed logs and records, including the history of calls, messages, transcriptions, and media files. This allows for comprehensive tracking and analysis of communication activities.
Each "space" in SignalWire corresponds to a project or application and is assigned a unique subdomain. This feature helps in organizing and managing different environments or applications, making it easier to handle specific needs and configurations. Use HTTP Basic Authentication with your Project ID and Authentication Token for secure access, so that your API interactions are authenticated and secure.
Switch to SignalWire today and build with the best
Switching to SignalWire from Twilio will allow you to quickly upgrade to a system that offers better support, ensures compliance, and provides advanced SMS tools at a competitive price. With SignalWire, you can innovate without being bogged down by high costs or slowed down by poor support.
Make the switch today and experience the SignalWire difference in SMS communications! If you have questions or issues, you can join our community on Slack or our forum.
