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LIVEWire: Transform your small biz to smart biz with AI | SignalWire
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LIVEWire: Transform your small biz to smart biz with AI

Deploy a fully functional AI voice agent that performs simple tasks like answering customer calls and integrating with CRMs to automating support ticket creation.

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The How to Put an AI Voice Agent to Work

AI voice agents aren’t just a cool demo anymore, they’re ready to do real work. In this LIVEWire, SignalWire’s Brian West shows you how to go from zero to fully functional voice assistant with just a few simple steps using SignalWire’s platform.

Whether you're looking to automate after-hours support, streamline inbound calls, or free up your staff from repetitive tasks, SignalWire’s AI Agent offers a way to build voice workflows that are smart, scalable, and surprisingly straightforward to implement.

What You'll Learn from the Video

  • How to Build a Digital Receptionist: Brian walks through how SignalWire uses an AI agent named CA to handle inbound calls, collect customer data, and create tickets in Zendesk—all without human intervention.

  • Under the Hood with SWML: See a live example of how to define functions and prompts in SWML (SignalWire Markup Language) to drive custom voice interactions.

  • Serverless + Webhook-Free Setup: No infrastructure needed. Your AI agent can call APIs, generate responses, and handle logic without standing up a server.

  • Real-Time CRM Dips: Greet customers by name and context. The agent can pull info from your CRM before the call even starts, making the experience feel personalized from the first word.

  • Using Premium Voices: Enhance the interaction with realistic 11Labs voices, including multilingual support.

  • Handling Complex Use Cases: From HVAC after-hours calls to restaurant reservations, the examples covered show just how adaptable the agent can be.