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LIVEWire: Building Context Aware Call Flows with AI… | SignalWire
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LIVEWire: Building Context Aware Call Flows with AI Agents

With SignalWire, transfers are programmable, meaning faster handling, and more relevant routing. You can gather customer context before handing off the call — so agents hit the ground running.

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No More Blind Transfers: Building Context-Aware Call Flows with SignalWire AI

When a customer contacts support, they shouldn’t have to repeat their issue five times before getting help. In this edition of SignalWire’s LIVEWire webinar series, Developer Experience Specialist Devon White showcases how to fix one of the most frustrating parts of customer service: the blind transfer.

Using SignalWire’s powerful combination of AI agents, SWML (SignalWire Markup Language), the AI Gateway (SWAG), and our Browser SDK, Devon walks through a real-world demo where context travels with the call. From collecting customer info and verifying membership to summarizing the issue and delivering it to a live agent, this setup ensures the support team always knows who they’re talking to—and why.

It’s a better experience for customers and agents alike, and it’s all built with developer-friendly tools you can plug into your existing workflow.