From Frustration to Focus: How Prompt.io Found the Right Messaging Partner in SignalWire

For any company delivering communication services at scale, the reliability of your infrastructure can make—or break—your business. For Prompt.io, a turnkey text messaging platform built to help organizations connect with their customers and supporters, that reliability wasn’t always a given.

The Problem: Complexity, Cost, and Communication Breakdowns

Prompt.io’s mission is to make SMS communication easy for their clients—no developer required. But behind that simplicity lies a complex stack of tools and connectivity that has to just work. When infrastructure issues crop up, they create friction not only for the Prompt.io team, but for every organization relying on them.

Phil’s team needed a provider that offered:

Reliable message delivery
Scalable infrastructure
Transparent pricing
Responsive support

Unfortunately, those boxes weren’t being checked—until they found SignalWire.

"The biggest change since we switched to SignalWire is that I’m not pulling my hair out nearly as often."
— Phil Gordon, CEO, Prompt.io

Why SignalWire?

SignalWire offers carrier-grade messaging, voice, and video APIs designed for developers—but it’s the combination of technical performance and real, human support that made it the right fit for Prompt.io.

Prompt.io now builds on top of SignalWire to deliver its messaging services without needing to reinvent the wheel. Their customers get a smooth, intuitive experience while SignalWire handles the complex connectivity underneath.

Turnkey Messaging That Just Works

With SignalWire powering their platform, Prompt.io is able to:

Onboard new customers quickly
Deliver high-volume messages with confidence
Eliminate the backend headaches that once slowed them down
Offer an out-of-the-box solution that scales, without requiring code