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How Conversate Built a Real-Time Communication Hub:… | SignalWire
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How Conversate Built a Real-Time Communication Hub: Conversate Customer Testimonial

Conversate turned to SignalWire to power their all-in-one communication platform, integrating voice, video, SMS, and IVR into a seamless customer experience.

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Building a Communication Hub That Actually Performs: How Conversate Uses SignalWire to Power Their Platform

When your entire business depends on communication, there’s no room for lag, dropped calls, or unreliable APIs. That’s exactly why Conversate, a company born out of its own frustration with off-the-shelf SaaS tools, chose SignalWire to be the foundation of its all-in-one communication platform.

Built for Themselves, Now Built for Everyone

Conversate didn’t start as a product company, it started as a necessity. With multiple internal businesses struggling to find the right communication tools, the team decided to build their own solution: a centralized hub that unifies voice, video, SMS, IVR, screen sharing, and web chat into one seamless experience.

But building an all-in-one platform only works if the underlying tech is rock solid. For Conversate, that meant one thing: finding a communications partner that could keep up with their demands.

Why Conversate Chose SignalWire

Conversate evaluated other providers—but persistent issues with latency, call quality, and support made it impossible to deliver the kind of real-time experiences their users expected.

“Our sales teams couldn’t convert leads when there was a three-second delay on a call. That kind of latency is a deal-breaker in B2B conversations.”

SignalWire eliminated those issues. By offering carrier-grade quality, a modern developer experience, and true low-latency performance, SignalWire became the foundation for Conversate’s core services:

  • Voice calling

  • Video calls and screen sharing

  • SMS and messaging

  • Interactive Voice Response (IVR)


A Platform Built to Scale

Today, Conversate continues to expand their communication offerings with confidence, knowing their platform is built on a reliable, modern infrastructure.

Whether it’s for sales, support, or internal team collaboration, they’re delivering real-time communication that feels like it’s happening in person—without the headaches that used to come with it.