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Document Lifecycle Compliance Checklist | SignalWire

Proactively Set Guardrails for Data

Protect sensitive or regulated data by applying policies that automatically follow your content. When you set guardrails for data collection and retention, you make adhering to governance requirements much easier on your teams.

Proactively Set Guardrails for Data

Protect sensitive or regulated data by applying policies that automatically follow your content. When you set guardrails for data collection and retention, you make adhering to governance requirements much easier on your teams.

To-DoSignalWire Data Management ChecklistDetails
Implement a “Big Bucket” StrategyGroup communication records (e.g., call recordings, messages, user logs) into larger categories based on compliance requirements. For example, categorize call logs and recordings under a single retention policy to simplify management and minimize risk.
Self-Governing Communication DataEnsure retention and security policies follow your data across all SignalWire resources (call flows, IVRs, messages). Automate this process so users don’t have to manage retention manually or rely on disconnected systems.
Classification Cues for Sensitive DataAutomatically classify and label sensitive communication data—such as calls containing payment details (PCI) or health information (HIPAA)—with visual or system-generated cues. Trigger appropriate security measures, including encryption and retention policies.
Defensible PreservationPreserve communication records (e.g., call recordings or chat logs) when subject to subpoenas or regulatory audits. Implement automated legal holds without interrupting ongoing processes or user productivity.
Retention and Disposition ControlDefine appropriate retention periods for all types of communication data. When data is no longer needed, automate disposition processes to ensure secure, compliant deletion.c
Continuous Monitoring and UpdatesRegularly assess retention policies, security settings, and regulatory changes to ensure compliance with evolving standards like GDPR, HIPAA, and PCI-DSS.