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Call quality metrics added to call details

Each call’s details in the Dashboard now include call quality metrics, so you can troubleshoot audio problems on a single call:

  • MOS score for overall audio quality
  • Jitter
  • Packet loss and packet statistics
  • DTMF packet counts and other advanced metrics

An outbound call's details with a Call Quality Metrics section showing a MOS score of 4.50, inbound jitter, packet statistics, and advanced metrics.

One SWML script editor across the Dashboard

The Dashboard now uses one code editor for SWML scripts everywhere. It adds:

  • Multi-line formatting
  • Basic syntax checks for YAML and XML
  • Schema validation for SWML written in YAML
  • A resizable editor
  • Starter content when you create a new SWML script, instead of a blank editor

The New SWML Script dialog with the editor prefilled with a starter SWML document containing a version and an empty main section.