Control Every Contact Center Function through Simple Markup Verbs

SignalWire’s platform provides the essential tools to develop a comprehensive contact center solution, including artificial intelligence, call queuing, CRM integrations, dynamic call flows, and more. Every contact center function you need is controlled by a <Markup Verb>

No external dependencies, fast to launch, versionable, and fully under your control.

Programmable Telecom Infrastructure

Take full control of your contact center’s telecom stack without managing servers or hardware. SignalWire offers a next-generation cloud communications platform that replaces legacy infrastructure with a fully programmable, composable system designed for ultra-low latency and high scalability. Route calls, manage SIP endpoints, build IVRs, and scale automatically. All from your code.

Our Architecture

Serverless Video Call Agent with AI Vision
Voicebot Template With Short Term Memory
Voice AI Agent That Uses 12 Different Tools
Knowledge Base Voicebot with Built-in RAG

Serverless Video Call Agent with AI Vision

Meet Sigmond: your friendly guide to the high level facts about SignalWire. Join him in a SignalWire video call and be sure to ask him what he sees. For good measure, ask him to play a testimonial. Fork the code to change the prompts, replace the video avatar, and make your own video call agent.

Git the code

Voicebot Template With Short Term Memory

Call Bobby's Table at +1 (754) 432-6229 to book a table at a fictional restaurant. Hang up and call back to change your reservation. This starter template demonstrates how to maintain state and "remember" customer interactions across multiple phone calls.

Git the code

Voice AI Agent That Uses 12 Different Tools

To answer all kinds of questions about movies, MovieBot uses 12 different tools. But instead of mixing the logic for the those functions and data transformations within the conversation script, MovieBot's code calls remote functions hosted on an external server.

Git the code

Knowledge Base Voicebot with Built-in RAG

The RAG BartenderBot has 101 cocktail recipes vectorized and stored in Datasphere...the SignalWire native RAG. Call: +1 (918) 540-8755 This starter template demonstrates how to use serverless functions to fetch data from a RAG database and ensure hallucination-free agents for Q&A and knowledge-base use cases.

Git the code

Context Aware IVR

Design flexible, cloud-native IVRs with precise control over caller experience all from a single, programmable telecom layer. Route calls based on context collected from real-time conversations with AI agents.

Git the Code

Real-Time Transcription and Translation

Transcribe live calls or translate conversations between different languages with a single line of command.

Git the Code

Integrate with CRMs and business systems

Sync call data, automate lead routing, and trigger workflows in platforms like Salesforce, HubSpot, and Zendesk.

Git the Code

The Only Platform That Natively Integrates Telecom And Conversational AI

Ensure your offering stays relevant as AI evolves. Build more advanced, capable AI agents and get them to market faster. Let us handle the hardest parts of the infrastructure and keep your latency under 500ms.

Join a Video Call with Sigmond

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AI Voice Toolkit

SignalWire gives developers a complete toolkit to build AI-powered contact center experiences that scale without custom infrastructure. Deploy intelligent voice agents with our integrated AI stack, or bring your own models by streaming audio and managing logic via SWAIG and flexible webhooks.

The Only Platform That Natively Integrates Telecom And Conversational AI

Connect AI to outside functions with SWAIG: the SignalWire AI Gateway
Sub 500ms round trip latency
Parameters for every function like latency, barge sensitivity, and attitude
Prebuilt voice and AI infrastructure that scales
Build AI voice agents with SWML verbs

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Connect your AI to high-quality, real-time voice

Carrier-grade audio with low-latency processing
Programmable control of voice workflows
Scalable, production-ready telephony infrastructure in the cloud
SWML verbs for all major contact center operations (IVR, queueing, routing, etc.)
PUC architecture built for seamless integration with AI, APIs, and future systems

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The CPaaST Called… They Want Their Telephony Stack Back,

Your product (and end users) shouldn't be at the mercy of your CPaaS's capabilities. Building on a rigid infrastructure robs your CCaaS of flexibility and innovation and will cost you more than dollars in the long run. Are you ok with your product staying the same forever?

Signs you're in the CPaaST:

Your roadmap is tied to what your vendor supports, not innovation or market changes.
You turn customers away if they need unique features like AI, advanced call flows, or custom CRM integration.
Your contact center offers the exact same features as your competitors.
You have 1-3 seconds of added latency, especially during peak times.
You have no control over your call routing, limiting your ability to optimize call quality, redundancy, and cost.
Customers can't bring their own communication tools or carriers.

You could build from scratch, but...

Infrastructure costs and efforts, like setting up data centers, SIP trunks, PSTN interconnects, and WebRTC servers, are too much for your operations.
You don't have the resources to negotiate with hundreds of telecom carriers worldwide to support international calling, messaging, and compliance.
Telecom networks require continuous monitoring, failover planning, and software updates.
You're unable to handle multiple regulatory requirements across multiple countries (GDPR, HIPAA, PCI-DSS, etc…)

The Future is Here.

Multiple protocols, one application framework. Build communication pathways between all protocols — SIP, PSTN, and WebRTC — with precision and low latency whether it’s a handful of calls or hundreds of thousands.

SignalWire optimizes routing, call processing, and media handling to keep latency ultra-low.
Wield programmable control over all communication pathways – AI, Messaging, Voice, Video, and Fax.
Connect to SIP trunks, softphones, VoIP systems, and browser-based WebRTC calls on one programmable infrastructure.
Integrate AI driven call handling with a single SWML verb at sub 500ms latency.
Build on a telephony stack designed to dynamically scale to 500,000+ calls simultaneously without any additional infrastructure or manual intervention.