Incoming call status callback
Payload sent by SignalWire to your Inbound Call Status Callback URL for inbound calls to a phone number.
Configure StatusCallback at the phone number level via the dashboard
(Phone Numbers → select a number → Phone Number Settings) or programmatically via the
create or
update Incoming Phone Number API endpoints.
By default, the webhook fires only when the call is completed or failed, making it well-suited
for tracking inbound call success rate, call quality, and total call volume in a call center context.
Status callbacks are advisory, best-effort notifications — delivery can be delayed or fail silently, so don’t gate time-critical actions on receiving one. See Status callback reliability.
Payload
The timestamp of the call creation date/time.
The status of the call. For this callback, the value will be either failed or completed.
A mean opinion score on a scale of 1–5 that represents the quality of the call.