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Sending system alert messages (intercom)

As an administrator, you can send audio alerts to all rooms simultaneously. Use cases for this intercom feature include:

  • Emergencies affecting one or more office locations
  • Outages of critical internal services
  • Reminding employees of the start of a company meeting or event

To send a system alert using the intercom feature:

  • Ensure you are logged in an administrator.  Guest users cannot send system alerts using the intercom feature.
  • From the dialer, enter "intercom" (instead of a normal room name).
  • Once you enter the intercom function, click the keypad icon
  • When prompted, be prepared to speak your message and press #.  You will be given the option to press 1 to send the recording, 2 to review it, or 3 to rerecord it.
  • Once you press 1, the message will be broadcast, along with an alert tone, to all rooms with active participants — except those rooms where the moderator has set "avoid interruptions" from the Rooms tab in the Settings submenu.