—— Context-Preserving Transfers ——
Transfers Should Carry the Conversation.
Cold transfers lose everything. Callers repeat themselves. SignalWire transfers carry context, authentication state, and a machine-written summary with the call.
—— The Transfer Problem ——
Every Transfer Is a Chance to Lose the Customer
Build a Voice AI Agent
Cold Transfer vs. Platform-Native Transfer
Cold Transfer (Industry Default)
Separate telephony, STT, TTS, and LLM providers, each with its own SDK
Your glue code manages state across all four services
Each vendor adds a separate queue, invoice, and escalation path
Compliance and observability must be rebuilt across every vendor
16 to 23 months before a production call
SignalWire Warm Transfer
Telephony, STT, TTS, and LLM in one platform
AI runs inside the media stack, not outside it
800–1200ms typical response latency
One vendor, one invoice, one escalation path
Production calls in four to six weeks
State management is platform-native
—— Transfer Patterns ——
Transfer Patterns
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Sigmond Runs on SignalWire
A voice and video AI agent built on the SignalWire SDK, wired to a live knowledge base, able to see what you show him. Build the same thing on voice, phone, WhatsApp, or SIP, or an entire white-label platform with SignalWire as the network underneath.

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