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IVR | SignalWire

From clunky phone trees to natural conversations

SignalWire redefines what an IVR can be. Traditional phone systems frequently frustrate callers with rigid menus, confusing call flows, and robotic prompts. With SignalWire, you can build voice systems that feel more like conversations - and that do more than route calls.

SignalWire’s platform combines modern call control, AI voice agents, low-latency voice infrastructure, and the developer-first platform to gives you the robust tools to build IVRs that can integrate into any phone system or contact center to actually solve customer problems.

IVR Resources

Programmable Unified Communications: A Better Foundation for IVRs

SignalWire’s approach is rooted in Programmable Unified Communications (PUC)—a model created to solve what CPaaS left behind. Unlike legacy platforms or rigid cloud APIs, SignalWire gives you:

  • Full scripting and external control with tools like SWML

  • Built-in AI voice agents with real conversation logic

  • No-code visual tools to build and deploy IVRs without writing code

  • Native support for low-latency voice across PSTN, SIP, and WebRTC

  • Integrated data access via Datasphere for real-time lookups and personalization



Why IVRs Fail—And What You Can Do About It

Bad IVRs drive away customers. Long menus, irrelevant options, and impersonal prompts make it harder—not easier—to get help. These failures can damage your brand, increase churn, and tie up live agents with avoidable calls.

SignalWire gives you the tools to avoid these pitfalls:

  • Keep menus short and focused
  • Let users interrupt with natural speech or DTMF
  • Use AI to understand intent instead of forcing digit presses
  • Provide fast access to live agents
  • Rephrase prompts to avoid repetitive loops
  • Route dynamically based on time, data, or caller history
  • Support multiple languages with modern TTS and translation tools

Conversational Voice and Video in a Single Platform

The AI-powered conversational apps you build on SignalWire can automate phone calls, join video conferences, and integrate with any contact center or phone system. Try a test call with Sigmond, then fork his code, swap out the video avatar, and build an even more advanced version of your own.

'Sigmond demo image

Security and Compliance Certifications

PCI-DSS
PCI-DSS

All payment data processed through our platform is securely handled to prevent fraud and breaches.

HIPAA
HIPAA

Health data remains confidential with SignalWire's HIPAA compliance through PHI safeguards and signed BAAs.

SOC II Type 2
SOC II Type 2

We maintain a certified, comprehensive system to protect against data breaches for operational security, confidentiality, and data integrity.

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Get in touch with our team of experts to learn more about our industry-leading solutions.