Contact Sales

All fields are required

IVR | SignalWire

Modernize IVR Systems With Composable Communications Infrastructure

Drag-and-drop your way to a modern IVR with features like AI agents, call recording, and TTS.

Start for free
Talk to an expert

From clunky phone trees to natural conversations

SignalWire redefines what an IVR can be. Traditional phone systems frequently frustrate callers with rigid menus, confusing call flows, and robotic prompts. With SignalWire, you can build voice systems that feel more like conversations - and that do more than route calls.

SignalWire’s platform combines modern call control, AI voice agents, low-latency voice infrastructure, and the developer-first platform to gives you the robust tools to build IVRs that can integrate into any phone system or contact center to actually solve customer problems.

IVR Resources
Build a low-code IVR
Build a low-code IVR
Use our intuitive visual builder to build an IVR in a few simple steps.
Add real-time voice translation
Add real-time voice translation
Translate voice calls in real time to create global applications for any phone system or contact center.
Build with SWML
Build with SWML
Find out just how much you can build with SignalWire Markup Language using prompts in YAML or JSON.
Create an IVR with SWML
Create an IVR with SWML
Create your own IVR with all the specifics you need using SWML.

Programmable Unified Communications: A Better Foundation for IVRs

SignalWire’s approach is rooted in Programmable Unified Communications (PUC)—a model created to solve what CPaaS left behind. Unlike legacy platforms or rigid cloud APIs, SignalWire gives you:

  • Full scripting and external control with tools like SWML

  • Built-in AI voice agents with real conversation logic

  • No-code visual tools to build and deploy IVRs without writing code

  • Native support for low-latency voice across PSTN, SIP, and WebRTC

  • Integrated data access via Datasphere for real-time lookups and personalization



Why IVRs Fail—And What You Can Do About It

Bad IVRs drive away customers. Long menus, irrelevant options, and impersonal prompts make it harder—not easier—to get help. These failures can damage your brand, increase churn, and tie up live agents with avoidable calls.

SignalWire gives you the tools to avoid these pitfalls:

  • Keep menus short and focused
  • Let users interrupt with natural speech or DTMF
  • Use AI to understand intent instead of forcing digit presses
  • Provide fast access to live agents
  • Rephrase prompts to avoid repetitive loops
  • Route dynamically based on time, data, or caller history
  • Support multiple languages with modern TTS and translation tools

Conversational Voice and Video in a Single Platform

The AI-powered conversational apps you build on SignalWire can automate phone calls, join video conferences, and integrate with any contact center or phone system. Try a test call with Sigmond, then fork his code, swap out the video avatar, and build an even more advanced version of your own.

'Sigmond demo image

Security and Compliance Certifications

PCI-DSS
PCI-DSS

All payment data processed through our platform is securely handled to prevent fraud and breaches.

HIPAA
HIPAA

Health data remains confidential with SignalWire's HIPAA compliance through PHI safeguards and signed BAAs.

SOC II Type 2
SOC II Type 2

We maintain a certified, comprehensive system to protect against data breaches for operational security, confidentiality, and data integrity.

Contact Us

Connect with SignalWire Experts

Get in touch with our team of experts to learn more about our industry-leading solutions.