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Call Fabric for Contact Centers | SignalWire

Build With Composable Communications Infrastructure

Build your own call center with dynamic call routing, autonomous AI voice agents, real-time analytics, IVR systems, and seamless CRM integration.

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The Only Platform Integrating Telecom and Conversational AI

SignalWire is a composable communications platform that unifies voice, video, and text messaging channels and integrates them with AI. It's everything you need to build and orchestrate a digital workforce. With sophisticated call routing, real-time audio transcription and translation, and extensive multi-party conferencing, SignalWire’s platform enables providers to deliver a feature-rich contact center experience.

Build Your AI Workforce

Explore SignalWire Call Fabric

SignalWire’s Call Fabric platform simplifies complex communication technologies into user-friendly building blocks, enabling the creation of tailored communication solutions without requiring advanced technical expertise.

Customize services to precise client specifications with SignalWire’s robust APIs. Extensive customization options allow you to integrate features that meet specific customer needs and operational requirements, including direct connectivity to cloud providers like AWS and Azure.

SignalWire is Trusted by Industry Leaders

Security and Regulatory Compliance

Adopt rigorous security measures and ensure compliance with industry standards through encrypted communications, secure data storage, and comprehensive audit trails.

Discover Use Cases

Improve Outreach & Engagement

Enhance customer outreach and engagement with automated dialing, SMS campaigns, and programmable voice and video calls.

Issue Resolution and Management

Speed up issue resolution with tools like real-time video support, instant messaging, and automated voice systems.

Customer Service and Support

Offer continuous support using AI-powered chatbots, advanced voice response systems, and mobile messaging solutions.

Agent Performance and Training

Monitor and enhance agent performance through live call monitoring, detailed analytics, and real-time feedback tools.

Improve Security and Fraud Prevention

Detect unusual call patterns, authenticate caller identity, and integrate with security databases to flag suspicious activities.

AI Voice Agents

Deploy AI voice agents to handle routine customer interactions such as booking appointments, providing business information, and conducting surveys. This frees up human agents for more complex queries.

Scheduling and Post-Call Follow-ups

Manage appointment bookings and callbacks with call scheduling or send a follow-up SMS to confirm details and gather feedback.

Complex Call Routing

Utilize advanced algorithms to route calls based on caller data, agent specialization, and current availability.

Proactive Customer Contact

Drive sales and renewals using predictive dialing and automated scripts to increase the efficiency and reach of telesales campaigns.

Resources
Introduction to SWML
Introduction to SWML
Dynamically and interactively use SignalWire services.
Setting Up a SIP Endpoint
Setting Up a SIP Endpoint
Create SIP endpoints manually or programmatically.
Introduction to Datasphere
Introduction to Datasphere
Incorporate advanced data retrieval into your AI-powered features.
Snippets Simple Contact Center
Snippets Simple Contact Center
Easily create and demonstrate how to implement a basic contact center

Access the Best of UCaaS, CPaaS, and CCaaS

Programmable Unified Communications (PUC) merges the strengths of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) into a unified platform, combining the versatility of custom-built communication systems with the ease of cloud-based services. It allows businesses to quickly deploy scalable, customized solutions without the high costs or complexity associated with integrating multiple specialized platforms.

Explore PUC

About SignalWire’s Call Fabric Platform

SignalWire’s Call Fabric platform simplifies complex communication technologies into user-friendly building blocks, enabling the creation of tailored communication solutions—from call routing to AI interactions — without requiring advanced technical expertise. High-level primitives and APIs enable users to easily design, deploy, and manage complex workflows, simultaneously improving product quality and time-to-market.

Explore Call Fabric

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