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Call Fabric for CCaaS | SignalWire

The Only Platform Integrating Telecom and Conversational AI

SignalWire is a composable communications platform that unifies voice, video, and text messaging channels and integrates them with AI. It's everything you need to build and orchestrate a digital workforce. With sophisticated call routing, real-time audio transcription and translation, and extensive multi-party conferencing, SignalWire’s platform enables CCaaS providers to deliver a feature-rich contact center experience.

Build Your AI Workforce

Conversational Voice and Video in a Single Platform

The AI-powered conversational apps you build on SignalWire can automate phone calls, join video conferences, and integrate with any contact center or phone system. Try a test call with Sigmond, then fork his code, swap out the video avatar, and build an even more advanced version of your own.

'Sigmond demo image

Explore Our Videos

Creating a Simple IVR with Call Flow Builder
Creating a Simple IVR with Call Flow Builder

AI Agent Builder: Define a Conversation Flow
AI Agent Builder: Define a Conversation Flow

Getting Started with SWML
Getting Started with SWML

A Platform for Developers

Control a sophisticated telecom infrastructure through APIs, access comprehensive documentation, join an active developer community, and gain 24/7 expert support.

Real-Time Transcription and Translation

Transcribe live calls, translate conversations between different languages, and even apply AI-powered filters with a single line of command.

Compliance with Local Data Protection Laws

Maintain data residency and security with SignalWire’s SOC 2 Type II regional nodes, meeting regulations like GDPR and HIPAA.

Lowest Latency AI Voice Agents

Other platforms claim low latency. We deliver. ~500ms round trip latency to 2 billion people across the planet.

Integrate with CRMs and Business Systems

Sync call data, automate lead routing, and trigger workflows in platforms like Salesforce, HubSpot, and Zendesk.

Backwards Compatible

SignalWire is backwards compatible with legacy CPaaS/CCaaS/on-prem for features like SIP, PSTN, and messaging, while adding a modern programmable layer for building custom UCaaS and CCaaS apps.

Explore SignalWire Call Fabric

SignalWire’s Call Fabric platform simplifies complex communication technologies into user-friendly building blocks, enabling the creation of tailored communication solutions without requiring advanced technical expertise.

Customize services to precise client specifications with SignalWire’s robust APIs. Extensive customization options allow you to integrate features that meet specific customer needs and operational requirements, including direct connectivity to cloud providers like AWS and Azure.

  • Vultik
  • Samsung
  • Audi
  • Phoenix Children's
  • Growthzilla
  • Prompt.io
  • Textline
  • Filevine
  • McFarland Clinic
  • Replicant

Security and Compliance Certifications

PCI-DSS
PCI-DSS

All payment data processed through our platform is securely handled to prevent fraud and breaches.

HIPAA
HIPAA

Health data remains confidential with SignalWire's HIPAA compliance through PHI safeguards and signed BAAs.

SOC II Type 2
SOC II Type 2

We maintain a certified, comprehensive system to protect against data breaches for operational security, confidentiality, and data integrity.

Resources

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Connect with SignalWire Experts

Get in touch with our team of experts to learn more about our industry-leading solutions.