Smart Transfers – Building Context-Aware Call Flows with AI Agents

Most platforms transfer calls without context. With SignalWire, transfers are programmable, meaning faster handling, and more relevant routing. You can gather customer context before handing off the call — so agents hit the ground running.

Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform. Whether it’s doing a CRM lookup, checking account status, or identifying customer intent — we’ll show you how to do it live, mid-call.

What You’ll Learn:

• How to Build a SWML script that;

  • Gathers caller input via an AI Agent

  • Sends context to a webhook and uses the response to drive logic

  • Transfers the call based on real-time data

• How to use Datasphere for instant data retrieval

• When to use synchronous vs. asynchronous data collection for better performance

• Real-world use cases from customers using these capabilities for support/sales