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LIVEWire
Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform.
Wednesday, May 7, 2025 - 11:00 AM (PST)Most platforms transfer calls without context. With SignalWire, transfers are programmable, meaning faster handling, and more relevant routing. You can gather customer context before handing off the call — so agents hit the ground running.
Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform. Whether it’s doing a CRM lookup, checking account status, or identifying customer intent — we’ll show you how to do it live, mid-call.
Gathers caller input via an AI Agent
Sends context to a webhook and uses the response to drive logic
Transfers the call based on real-time data
How to use Datasphere for instant data retrieval
When to use synchronous vs. asynchronous data collection for better performance
Real-world use cases from customers using these capabilities for support/sales
Event begins Wednesday, May 7, 2025 - 11:00 AM (PST)