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LIVEWire
Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform.
On DemandMost platforms transfer calls without context. With SignalWire, transfers are programmable, meaning faster handling, and more relevant routing. You can gather customer context before handing off the call — so agents hit the ground running.
Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform. Whether it’s doing a CRM lookup, checking account status, or identifying customer intent — we’ll show you how to do it live, mid-call.
Gathers caller input via an AI Agent
Sends context to a webhook and uses the response to drive logic
Transfers the call based on real-time data
How to use Datasphere for instant data retrieval
When to use synchronous vs. asynchronous data collection for better performance
Real-world use cases from customers using these capabilities for support/sales
On Demand