Contact Sales

All fields are required

Smart Transfers – Building Context-Aware Call Flows with… | SignalWire

Overview

Most platforms transfer calls without context. With SignalWire, transfers are programmable, meaning faster handling, and more relevant routing. You can gather customer context before handing off the call — so agents hit the ground running.

Join SignalWire for a hands-on session where we show you how to elevate your call transfers by collecting customer data before handing off the call — using SWML scripts, AI Agents, and webhooks within the SignalWire Cloud platform. Whether it’s doing a CRM lookup, checking account status, or identifying customer intent — we’ll show you how to do it live, mid-call.

What You’ll Learn:

  • How to Build a SWML script that;
    • Gathers caller input via an AI Agent

    • Sends context to a webhook and uses the response to drive logic

    • Transfers the call based on real-time data

  • How to use Datasphere for instant data retrieval

  • When to use synchronous vs. asynchronous data collection for better performance

  • Real-world use cases from customers using these capabilities for support/sales

Sign-up to participate

Event begins Wednesday, May 7, 2025 - 11:00 AM (PST)