> Fetch clean Markdown by appending `.md` to any page URL under https://signalwire.com/docs or requesting it with the HTTP header `Accept: text/markdown`. The root index at https://signalwire.com/docs/llms.txt lists the available documentation indexes.

# Prefabs

> Pre-built agent templates for common conversational patterns.

[agentbase]: /docs/server-sdks/reference/python/agents/agent-base

Prefabs are ready-to-use agent classes that implement common conversational patterns.
Each prefab extends [`AgentBase`][agentbase], so you can
customize them with additional prompt sections, tools, skills, and languages. Use them
directly for rapid prototyping or subclass them for production use.

```python
from signalwire.prefabs import (
    ConciergeAgent,
    FAQBotAgent,
    InfoGathererAgent,
    ReceptionistAgent,
    SurveyAgent,
)
```

| Prefab                                                                                     | Purpose                                   | Built-in Tools                         |
| ------------------------------------------------------------------------------------------ | ----------------------------------------- | -------------------------------------- |
| [ConciergeAgent](/docs/server-sdks/reference/python/agents/prefabs/concierge-agent)        | Venue information and booking assistance  | `check_availability`, `get_directions` |
| [FAQBotAgent](/docs/server-sdks/reference/python/agents/prefabs/faq-bot-agent)             | Answer questions from a knowledge base    | `search_faqs`                          |
| [InfoGathererAgent](/docs/server-sdks/reference/python/agents/prefabs/info-gatherer-agent) | Collect answers to a series of questions  | `start_questions`, `submit_answer`     |
| [ReceptionistAgent](/docs/server-sdks/reference/python/agents/prefabs/receptionist-agent)  | Greet callers and transfer to departments | `collect_caller_info`, `transfer_call` |
| [SurveyAgent](/docs/server-sdks/reference/python/agents/prefabs/survey-agent)              | Conduct automated surveys with validation | `validate_response`, `log_response`    |

> **Tip**
>
> All prefabs can be extended by subclassing. Add custom tools with `define_tool()`, extra
> prompt sections with `prompt_add_section()`, and skills with `add_skill()`.

---

## Extending Prefabs

All prefabs inherit from [`AgentBase`][agentbase],
so you can add custom tools, prompt sections, and skills:

```python
from signalwire.prefabs import FAQBotAgent
from signalwire.core.function_result import FunctionResult

class MyFAQBot(FAQBotAgent):
    def __init__(self):
        super().__init__(
            faqs=[
                {"question": "What is your return policy?", "answer": "30-day returns."}
            ]
        )

        self.prompt_add_section("Brand", "You represent Acme Corp.")
        self.add_skill("datetime")

        self.define_tool(
            name="escalate",
            description="Escalate to human agent",
            parameters={},
            handler=self.escalate
        )

    def escalate(self, args, raw_data):
        return FunctionResult("Transferring to agent...").connect("+15551234567")

if __name__ == "__main__":
    MyFAQBot().run()
```

#### [ConciergeAgent](/docs/server-sdks/reference/python/agents/prefabs/concierge-agent)

Venue information and booking assistance.

#### [FAQBotAgent](/docs/server-sdks/reference/python/agents/prefabs/faq-bot-agent)

Answer questions from a knowledge base.

#### [InfoGathererAgent](/docs/server-sdks/reference/python/agents/prefabs/info-gatherer-agent)

Collect answers to a series of questions.

#### [ReceptionistAgent](/docs/server-sdks/reference/python/agents/prefabs/receptionist-agent)

Greet callers and transfer to departments.

#### [SurveyAgent](/docs/server-sdks/reference/python/agents/prefabs/survey-agent)

Conduct automated surveys with validation.

> Pre-built agent templates for common conversational patterns.

## Docs

- [ConciergeAgent](https://signalwire.com/docs/server-sdks/reference/python/agents/prefabs/concierge-agent.md): A virtual concierge that provides venue information, answers questions about amenities and services, helps with bookings, and gives directions.
- [FAQBotAgent](https://signalwire.com/docs/server-sdks/reference/python/agents/prefabs/faq-bot-agent.md): Answers frequently asked questions by matching user queries against a provided knowledge base.
- [InfoGathererAgent](https://signalwire.com/docs/server-sdks/reference/python/agents/prefabs/info-gatherer-agent.md): Collects answers to a series of questions in sequence, with optional confirmation for critical fields.
- [ReceptionistAgent](https://signalwire.com/docs/server-sdks/reference/python/agents/prefabs/receptionist-agent.md): Greets callers, collects basic information about their needs, and transfers them to the appropriate department.
- [SurveyAgent](https://signalwire.com/docs/server-sdks/reference/python/agents/prefabs/survey-agent.md): Conducts automated surveys with support for multiple question types, response validation, and structured result summaries.