Often sensitive customer information shared over the phone during vital financial transactions is not stored properly. SignalWire’s Communication API allows for powerful call control capabilities for companies that are looking for ways to take down sensitive information without added liability and becoming PCI compliant. This API lets a representative easily pause and resume the recording to take down sensitive information.

In this LIVEWire, Luca Pradovera will closely look at:

  • The existing problems related to sensitive customer information
  • The problem with how other API’s handle call recording pausing
  • Why SignalWire’s Communication API is ideal to handle pausing call recordings
  • Live demo

Watch the Recording

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Luca Pradovera
Technical Evangelist