As a call center supervisor in today’s remote world, it has become harder than usual to monitor and train agents, especially when dealing with an unhappy customer. Utilizing SignalWire’s advanced technology, it is possible to leverage artificial intelligence to detect specific keywords in real-time, determine if a customer is happy, and provide insight to the agent.
Streaming audio to external services is made easy by RELAY, allowing you to integrate advanced AI tools.
In this LIVEWire, Luca Pradovera will:
- Explain how sentiment analysis is a must for every call center
- Give a full demo of how it works
- Provide a working application that can run on Docker without any other infrastructure